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10/02/2014

017. Inside Sales 101

Instructor: Paul Reilly

Read more about Paul Reilly

Monday, March 12, 2018
8:00 am – 11:30 am

(this is a morning course, you will need to select an afternoon course as well)

Full Course Description:

There are more opportunities to grow your business inside the organization than outside. Consider how often your inside salespeople interact with customers. Are you taking advantage of these opportunities? Do your inside salespeople have the skills needed to fully capitalize on these opportunities? 

The reactive nature of your customers’ business implies that it is okay to reactively serve customers, when in fact, customers count on you to proactively anticipate their needs. Inside Sales 101 teaches your inside salespeople these skills. Here are the topics covered in this training.

  • Enlarging the role of inside salespeople
  • Customer messaging
  • Proactive selling tactics
  • Cross-selling activities
  • The importance of team selling 
  • The four components of the inside sales call
  • Managing inside salespeople

After this training, participants will be able to:

  • List three ideas to be more proactive;
  • List three ideas to cross-sell more effectively;
  • Detail the four components of the inside sales call; and
  • Detail three ways to manage inside salespeople more effectively.
 
Who Should Attend:

Inside salespeople and service professionals, anyone managing or coaching inside salespeople, and business owners with a large inside sales team.


Overall Rating: 4.6/5

Comments:

"Good general information. This helped to identify areas where we can improve on both inside and outside sales." (Product Manager)

"I learned a lot about selling the right way." (Sales associate)

"It was very informative. I learned a few new techniques that I can use in my day to day business. (Sales/Inventory control)

"Great course! Would recommend to anyone trying to grow sales whether inside or outside." (General Manager) 


At the end of each session we asked the attendees to review and rate each course. These reviews are anonymous so we can only provide their job titles. Ratings are based upon the benefit of the course, quality of the course, instructor expertise, ability to communicate and quality of visual aids and are rated on a scale of 1-5.