006 The Successful Manager’s Communication Toolkit (Full)
Presenter: Linda Larsen
Date: Sunday, March 8, 2020
Time: 8:00-11:30 am
Level of Complexity: Intermediate
Course Description: This fast-paced content-rich workshop focuses on how to build meaningful, mutually beneficial relationships by the continued improvement of how you communicate - verbally, non-verbally, via email, telephone and, of course, face-to-face. This holistic approach will help you build a team comprised of individuals who are equipped with the mindset and the skillset they need in order to be highly productive, quickly solve problems and provide stellar customer service. You will leave with tools to help you be a more effective listener, ask for a behavior change, give constructive feedback, and communicate more effectively.
- Examine the elements of effective listening, model the process, and identify the common barriers to effective listening
- Evaluate various “exit lines” that allow you to postpone a confrontation until emotions are in check.
- Contrast effective and ineffective ways to give constructive feedback to someone
- Distinguish between the three types of learning styles
Linda is one of only 232 people world- wide to be inducted into the Speaker Hall of Fame®, joining such notables as General Colin Powell, President Ronald Reagan and Brian Tracy. She has been a featured presenter for over 1,000 conferences and meetings worldwide for groups such as Jaguar Cars, the Kuwait Women’s Leadership Summit and McDonalds.
Tim Horan, Steve Deist
This book, by Tim Horan and Steve Deist, offers a practical but powerful approach for taking your sales force to the next level. It includes key concepts, practical ideas, and real-world stories taken from the front lines of wholesale distribution. This book will give you the essential leadership skills to keep your career and your business moving ahead and performing at higher levels.