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10/14/2024

036. The People Productivity Equation: How to Practice No Surprise Management (afternoon)

Instructor: Kathryne Newton, Ph.D.

Level of Complexity: Intermediate
1:30 PM - 4:00 PM

In the follow up to Personnel Productivity Improvement: Strategic Recruitment & Onboarding, you will continue with the systems approach to maintaining a productive work environment for your employees. Learn why no-surprise management is important for your effectiveness as a manager.
 
This course will help you to establish goals and use continuous appraisals to enhance performance, manage ongoing change and conflict, and teach you the best training tools for advancing your workforce.
 
Learning Objectives:
  1. How to get high performance and improve your climate with improved goal setting and communications; expectations matter!
  2. Dealing with Change: why is it difficult, and how to use tools for dealing with change.
  3. How to Manage Conflict: what is it, types of, and how to deal with it to your advantage.
  4. Learn to modernize your performance evaluations with strategy aligned goal setting and feedback that is consistent and actionable.

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The Credit Overlord's Guide to Credit & Collections

Thea Dudley

The Credit Overlord's Guide to Credit & Collections

Being responsible for the credit and collections function in the construction industry is never any little kid's dream. But somebody's got to do it.

 

In The Credit Overlord's Guide to Credit & Collections, Thea Dudley presents an honest, open, and often hilarious account of her journey through opening contractors with credit lines, collecting, or chasing the payments, managing sales reps, teams and bosses.

 

Dudley shares her insights into succeeding in keeping your business cash flow moving while still salvaging the customer. She offers practical advice for protecting and collecting your money — written in plain, straightforward language that helps connects the dots. This is a must-read guide for anyone in the construction and building material industry.

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