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10/08/2012

Pam Krivda

aeaPam has a unique background in both employment/labor law and Human Resources, which has contributed to her now serving as both a partner at Taft and as Taft’s own Chief Human Resources Officer.  In her law practice, Pam represents and defends public and private employers in all aspects of employment and labor relations matters. She holds the distinction of being Board Certified by the Ohio State Bar Association as a Specialist in the practice of Labor and Employment law.

For her labor and employment law clients, Pam provides counsel covering a wide variety of HR-related legal services. As Taft’s Chief HR Officer, Pam is responsible for providing leadership and establishing and implementing human resources strategies to support the policies, practices and operations for the organization. With more than 30 years' experience, Pam creates and delivers practical management training how-to programs specifically designed to teach effective employee management, within the confines of the law, to executives, managers and supervisors. Pam received her undergraduate degree from The Ohio State University and earned her J.D. from Capital University School of Law.

 

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Emotional Intelligence For Sales Success

Colleen Stanley

bookEmotional intelligence plays a vital role at every stage of the sales process. It’s easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to avoid when they build their emotional intelligence. Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit. Increasing your emotional intelligence is a sure way to overcome tough selling encounters. In Emotional Intelligence for Sales Success, you’ll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more. Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance--and your success.

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