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10/31/2022

040. How to Lead Yourself and Your Teams Through Crisis, Challenge, or Change

Instructor: Mary Kelly, Ph.D., Commander, USN, CSP, CPAE

Level of Complexity: Intermediate
1:00 PM - 4:30 PM

In this workshop, Mary will do a deep dive into the tactics of dealing with a crisis, challenge, or change. Whether it is a software update, a leadership change, or a global pandemic, participants Specifically, audience members will: Understand the current and future economic market forces that impact their organizations; Learn the 6 stages of any crisis, challenge, or change, why so many people get stuck in the first 4 stages, and why real leadership (regardless of position) is in stage 6; Internalize the positive reactions that great leaders have when facing difficult circumstances to stay focused, productive, and motivated; Adopt the 12-Month Business Success and Accountability Planner to increase effectiveness, efficiency, and engagement; and Be more productive in less time using the 5-Minute Productivity Plan; Create your own individual development plan for your career advancement with the 5-Minute Leadership Development Plan; Achieve the goals you want with the 5-Minute Goals Plan; Be more effective (at work and at home) and harness different opinions in a healthy way with the 5-Minute Conflict Resolution Plan; Provide helpful feedback in a way that motivates others with the 5-Minute Feedback Plan; Start with tiny habits that create big results using the Tiny Habits Checklist and ebook; Complete the Leader’s Blind Spot Assessment to identify individual strengths and superpowers, as well as discovering areas that may need more attention

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Emotional Intelligence for Sales Success

Colleen Stanley

Cs Emotional Intelligence Sales Success Cover

In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.

Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance - and your success.

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