Complete Story
12/04/2023
051. Workplace Trends (Topical Pay, Labor, Workplace and Compliance Trends) (morning)
Instructor: Claudia St. John, Ph.D
Level of Complexity: Intermediate/Advanced
10:15 AM - 11:15 AM
It will come as no surprise that the labor market is excruciatingly tight. People continue to quit by the millions each month, silent quitting is on the rise, and hiring and keeping employees is a monumental challenge. Claudia St. John discusses the trends driving these labor market challenges and what you can do to prepare for future challenges.
Bookstore
Emotional Intelligence for Sales Success
Colleen Stanley
In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.
Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance - and your success.
